• The customer must present the original tax invoice.

• All returns must be processed through the Delivery Counter at each branch.

• Returns of materials and equipment are accepted within a period of up to thirty (30) calendar days after the invoice date.

• The customer must present the product(s) to ILUMINACIONES TECNICAS, S.A. in the same condition in which they were received, unused.

• The material or equipment must be presented in its original packaging, in perfect condition, and suitable for resale.

• If the returned material or equipment was purchased on credit, a credit note will be issued in favor of the customer.

• If the material or equipment was paid with a credit card, the amount will be refunded to the respective credit card. If it was paid with a debit card, a 4% fee will be deducted from the purchase value for bank commission and service charges.

Return Exceptions

Returns will not be accepted in the following cases:

• Absence of the original tax invoice when requesting the return.

• Exceeding the 30-day period from the date the material was invoiced.

• Any material or equipment that shows damage to its components or any alterations.

• Cables and wires are not eligible for return.

• Products sold under promotions, liquidation, or “Outlet” categories are not eligible for returns.